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Experience

My highlighted resume is listed below the experience section and CV is available for download.

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I have 30+ years’ experience with People.  Sales, Channel Marketing, Digital Marketing, Website Management, Sales Team Leadership and more. I have extensive experience working with large, complex datasets and multiple CRM platforms.

 

I have NO DESIRE to climb corporate ladders again. I am back to my first true love - Car People, cars, garages, grease, noise, smoke and all of the fun that goes with it.

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I am back to what I never should have left.

 

My focus is now and will be going forward, CARS and CAR PEOPLE.

Resume

COMMERCIAL SALES MANAGER / COMMERCIAL SPECIALIST

AUTOZONE         

May 2023 - Current

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Beaver Dam, WI 53916

  • Focus on Commercial Client side of business while continuing to handle day to day retail store activities 

  • Partnering with local team to build stronger relationships internal and client based.  

  • Maintain and grow Commercial market share. Manage/Train fleet

  • Manage development of new employees. 

  • Monitor daily, WTD, MTD, PTD and QTS sales versus targets, past year same period sales. 

  • Document daily reviews of results. 

  • Maintain Retail Customer business including working any day, any shift.
    Handling complex customer concerns with customer first focus while maintaining integrity for the business.

WEB DEVELOPMENT MANAGER

ANDX                             

2018-2022

2045 Biscayne Boulevard

Suite 264,
Miami, FL 33137 United States

  • Led Jira Agile design team for innovative client specific application builds from initial concepts to product launches and life cycle support.

  • Build Product/Business/Technical Requirements for team of remote developers through Agile processes. 

  • E2E testing, launch and change management. Host Project Steering, Development and Workshop meetings for C-Level partners.

  • Develop and maintain client & internal documentation/training for products, helpdesk, peers & supplier relations.

  • ANDX product & supplier hardware/software testing.

IT PROGRAM MANAGER / SENIOR ACCOUNT EXECUTIVE

AND AGENCY, LLC       

2014-2018

2045 Biscayne Boulevard

Suite 264,
Miami, FL 33137 United States

  • Handled Business Requirements for client Website design, operation, and reporting.

  • Partnered with IT for Technical Requirements to match client needs.

  • Directed a team of remote programmers for all IT/Web project development and maintenance.

  • Managed e2e requirements, project scope and fulfillment of client needs.

  • Partnered with internal/external departments to assure quality, quantity, delivery, and prices delivered outstanding products, services & experiences. 

LEAD CHANNEL MANAGER

AT&T Services, Inc.       

2004-2013

Appleton, WI

  • Designed/executed marketing plans & product launches.

  • Delivered innovative processes to enhance sales, retention, client & customer experiences.  

  • Cingular Wireless, SBC/AT&T LD, U-verse (entire portfolio) SME.

  • Launched and supported U-verse Voice for six years.

  • Evaluated new technology, developed training for improvement/enhancement prior to launch.

Education / Awards

CARDINAL STRITCH UNIVERSITY

B.S.B.A

Bachelor of Science in Business Administration

Graduated Magna Cum Laude while working full time at Ameritech/SBC/AT&T. 

HR Generalist Certificate

Milwaukee, WI

AWARDS

  • AZ Extra Miler, Parts Expert

  • AND Agency Employee of the Year 

  • AT&T ACE President's Award Winner 

  • 3x AT&T Vice President Achievement Award Winner ​

  • AT&T Marketing All Star - U-verse Launch Team 

  • U-verse Product Road Show SME 

  • ​U-verse Voice (VoIP) Core Team SME

  • U-verse Voice CSI Launch Support Core Team SME

  • U-verse Support SME for Milestones of 1,2,3,4 and 5 million customers

  • U-verse Voice SME for milestones of 1 and 2 million customers

  • Ameritech/SBC/AT&T Pioneer

    • Acting Vice President Wisconsin Chapter 2005

AutoZone (AZ)
ANDX/AND Agency, LLC
AT&T/SBC/Ameritech

Software / Systems / Product Knowledge

  • Microsoft Office Suite

  • Microsoft Office 365

  • Microsoft Teams

  • Jira Agile Development

  • Navori Digital Signage

    • Frontend building 

    • Managing technical profiles, content/user management 

    • Scheduling, grouping, provisioning with Windows/Native/BrightSign/LG SoC/Android

  • Elementor/WP Content Management

  • Google Analytics

  • Vimeo

  • Benchmark Email â€‹

  • Korbyt Anywhere - provisioning/Content & User Managemen

  • BrightSign - provisioning/Content & User Management

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Languages

English (native)

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